Four Gram Panchayats have been recognised under a new category - Grassroots-Level Initiatives in Gram Panchayats for Deepening Service Delivery - as part of the National Awards for e-Governance 2025.
Gold Award: Rohini Gram Panchayat, Maharashtra
Adopted a fully paperless e-Office system.
Provides 1,027 online services.
Achieved 100% household digital literacy.
Uses real-time grievance redressal and bulk SMS outreach to keep citizens connected to governance processes.
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Silver Award: West Majlishpur Gram Panchayat, Tripura
Digitised services including birth/death certificates, trade licenses, property records, MGNREGS cards.
Each service request is monitored digitally, enhancing accountability and timeliness.
Jury Award: Palsana Gram Panchayat, Gujarat
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Integrated Digital Gujarat and Gram Suvidha platforms.
Enabled QR / UPI-based property tax payments.
Delivers online grievance redressal and transparent welfare delivery.
More than 10,000 citizens use its digital services annually.
Jury Award: Suakati Gram Panchayat, Odisha
Digitised essential services via OdishaOne and Seva Odisha platforms.
Offers 24/7 citizen access and real-time tracking.
Emphasised women’s leadership in designing inclusive digital services.
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These prizewinning panchayats showcase concrete examples of how digital governance can directly transform service delivery at the grassroots. Their innovations in e-offices, citizen interfaces, and real-time feedback loops provide replicable templates for other local bodies. Going forward, the challenge lies in scaling these practices across all panchayats-ensuring technical capacity, infrastructure support, interoperability, and sustainable operations.
Relevant Question for Policy Stakeholders:
What model of capacity building, funding, and monitoring can help replicate these high-performing panchayat practices across diverse districts and states?
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Gram Panchayats Bag National e-Governance Awards 2025
